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Telstra has acknowledged an “outage” preventing customers putting funds onto their prepaid mobile phone accounts. “We’ve recently been made aware of an outage in the system where prepaid recharges are failing,” the telco tweeted on Thursday morning. “We’re hoping to have this rectified soon so please try again later in the morning as it should be rectified by later today.” Watch the latest News on Channel 7 or stream for free on 7plus >> A user posted a screenshot of Telstra’s error message when he tried to recharge, which encouraged him to try again “in a few hours”. “We’re temporarily unable to recharge your Pre-Paid service due to planned maintenance,” the message read. “We’re sorry for the inconvenience. Please try recharging in a few hours.” Telstra has encouraged customer s unable to recharge their prepaid services to try again in a few hours. Credit: AAP Loading Tweet The company responded to the tweet by the user, saying, “We’re sorry for the inconvenience with this. O...

Scammers are using sophisticated calls and texts to fleece Australians out of their hard-earned savings but one big bank is fighting back and getting good results. Scam reports from National Australia Bank customer s soared 38 per cent last year and “spoofing” cons were one of the two biggest issues. But since rolling out new defence measures in December, the bank has recorded a 50 per cent drop in spoofing scams and a subsequent 70 per cent reduction in customer losses . Watch the latest News on Channel 7 or stream for free on 7plus >> The lender now wants to join forces with government, industry and telcos in a united effort to fight back. Spoofing involves scammers obscuring phone numbers to masquerade as legitimate businesses and organisations on calls and through text messages, with the latter sometimes appearing in existing message threads. Bank customers have lost tens of thousands of dollars to the scams, with criminals prompting them to phone a number and then transfe...