Telstra ‘outage’ prevents prepaid mobile users recharging, customers urged to ‘try again later’
Telstra has acknowledged an “outage” preventing customers putting funds onto their prepaid mobile phone accounts. “We’ve recently been made aware of an outage in the system where prepaid recharges are failing,” the telco tweeted on Thursday morning. “We’re hoping to have this rectified soon so please try again later in the morning as it should be rectified by later today.” Watch the latest News on Channel 7 or stream for free on 7plus >> A user posted a screenshot of Telstra’s error message when he tried to recharge, which encouraged him to try again “in a few hours”. “We’re temporarily unable to recharge your Pre-Paid service due to planned maintenance,” the message read. “We’re sorry for the inconvenience. Please try recharging in a few hours.” Telstra has encouraged customer s unable to recharge their prepaid services to try again in a few hours. Credit: AAP Loading Tweet The company responded to the tweet by the user, saying, “We’re sorry for the inconvenience with this. O...